IMPORTANT NOTICE. Dalla Maga is a service of pure esoteric entertainment whose content — both text and voice — is entirely generated by artificial intelligence systems. The characters you interact with, known as "Sibyls", are fictional and are not real people: even when they speak to you with a human-sounding voice, you are interacting with an AI system within the meaning of Article 50 of Regulation (EU) 2024/1689 (AI Act). The responses provided have no predictive, divinatory, medical, psychological, therapeutic, legal, financial or insurance value whatsoever, do not constitute professional advice of any kind and must not be relied upon as the basis for real-life decisions. For any personal matter, please consult exclusively qualified and duly licensed professionals. Use of the Service is restricted to adults only.
To protect the privacy of the business owner, the owner's full name and surname and the full address of the registered office are always available upon request by writing to the email address [email protected]. Requests are answered promptly.
Dalla Maga ("the Service"), accessible at dallamaga.com, is a web platform offering interactive sessions of simulated card reading and esoteric consultation, generated by third-party artificial intelligence systems. Interactions take place with fictional characters known as "Sibyls" (currently: Madame Lucia, Sibilla, Ezio), each with a distinctive narrative style.
The Service qualifies as a work of creative entertainment for the purposes of the applicable Italian and European legislation, and does not fall within any regulated professional category. The generated content has an exclusively recreational and symbolic purpose and under no circumstances constitutes:
Users who need genuine support on sensitive matters — such as physical or mental health, relationships in crisis, financial decisions, legal disputes or estate planning — are urged to consult exclusively qualified professionals duly licensed to practise their respective professions.
Use of the Service implies the full, complete and unconditional acceptance of these Terms of Service and of the Privacy Policy. Upon first access, the User is explicitly informed of the nature of the Service and accepts the Terms by ticking a dedicated checkbox when starting the session; the date, time, IP address and version of the Terms accepted are recorded for evidentiary purposes.
By proceeding to use the Service, the User expressly declares that they have read, understood and accepted:
If the User disagrees with even a single part of these Terms, they must refrain from using the Service.
To use the Service, it is mandatory to:
Any User accessing the Service declares, under their sole responsibility, that they fully meet the requirements listed above. The Provider reserves the right to refuse, suspend or terminate access to the Service for anyone who does not meet them, without any obligation to issue a refund.
Exclusion of minors. The Service is in no way intended for minors. The Provider does not knowingly collect data from minors and will promptly delete any data received from underage individuals who made false declarations when accepting the Terms.
The Service works as follows:
Responses are generated through the APIs of third-party artificial intelligence model providers based outside the European Union (currently the United States). Such providers qualify as data processors or independent data controllers depending on the purpose, and data transfers take place on the basis of Standard Contractual Clauses approved by the European Commission pursuant to Article 46 GDPR.
The Provider selects vendors that, according to their policies published as at the date of this version of the Terms, do not use the inputs and outputs transmitted via their commercial APIs to train their artificial intelligence models. An up-to-date list of providers is available upon request by writing to [email protected].
Consultation sessions (voice and text) are processed in real time and are ephemeral: the content of the conversations is not retained on the Provider's servers after the session ends, except for the period strictly necessary to deliver the Service itself. For details, please refer to the Privacy Policy.
In voice mode, the User's browser requests access to the microphone via the appropriate system prompt: starting a voice session requires the User's express authorisation for audio capture. The User may revoke that authorisation at any time from their browser settings, which will make it impossible to continue the voice session.
The audio stream captured by the microphone is transmitted in real time, in encrypted form, to the artificial intelligence providers for automatic transcription (speech-to-text) and generation of the voice response (text-to-speech). The audio stream is not saved on the Provider's servers, nor recorded in any persistent form.
By activating voice mode, the User declares and warrants:
In accordance with Article 50 of Regulation (EU) 2024/1689 (the "AI Act"), the Provider expressly informs the User that:
The User acknowledges that the synthetic voice of the Sibyls is artificially generated and does not correspond to the voice of any real natural person.
The Service is offered on an "as is" and "as available" basis. The Provider undertakes to ensure the greatest operational continuity reasonably achievable, but does not guarantee uninterrupted, immediate, secure or error-free delivery. Interruptions may occur due to ordinary or extraordinary maintenance, updates, force majeure, acts of third parties, cyber attacks, failures of suppliers (in particular of the artificial intelligence services, network connectivity and the payment system) or any other cause not directly attributable to the Provider.
Consultation packages are offered at the following prices (VAT included, Italian flat-rate scheme applicable under Law 190/2014):
Prices may be changed at any time, with effect exclusively on purchases made after the change. Any packages already purchased remain governed by the pricing conditions in force at the time of purchase.
Payments are processed exclusively through Stripe Payments Europe Limited, a qualified and regulated third-party provider for electronic payment processing, acting as an independent data controller for payment data under its own privacy policy. The Provider has no direct access to the User's payment card data.
Following each purchase, a non-fiscal receipt compliant with the rules applicable to the Italian flat-rate scheme (Law 190/2014) will be sent by email. Upon express request, an electronic invoice can be issued by providing the necessary details (business name, recipient code or certified email (PEC), VAT number or tax code) within 15 days of the date of purchase.
Purchased consultation time must be used within 60 days of the date of purchase. After that period, any remaining credit is deemed consumed and non-refundable.
All transactions are protected by the TLS protocol and by Stripe's anti-fraud systems. In the event of suspected fraud or a disputed transaction (chargeback), the Provider reserves the right to immediately suspend access to the Service and to apply any remaining credit as compensation for the costs incurred.
The Service consists of the supply of digital content not supplied on a tangible medium, the performance of which begins immediately with the User's express consent at the moment the consultation session is started.
Pursuant to Article 59(m) of Italian Legislative Decree No. 206 of 6 September 2005 (the Italian Consumer Code, implementing Article 16(m) of Directive 2011/83/EU on consumer rights — loss of the right of withdrawal for digital content supplied with the consumer's prior express consent), the User, at the time of purchase and when starting the session:
Such consent and acknowledgement are collected via a dedicated, unambiguous checkbox before the paid session starts, and are retained for evidentiary purposes together with the date, time, IP address and version of the Terms accepted.
Any refunds for technical malfunctions exclusively attributable to the Provider (prolonged Service outages, failure to deliver, systemic errors) will be assessed case by case by the Provider at its own discretion and on a purely voluntary basis, even beyond any legal obligation.
To the maximum extent permitted by the applicable law, the Provider shall not be liable in any way, on any grounds or to any extent:
In any case in which, notwithstanding the above, the Provider's liability were to be established by the competent authority, such liability shall in any event be limited to the amount actually paid by the User for the individual consultation package during which the damage is alleged to have occurred, excluding ancillary costs, interest and any other item. This limitation operates as a risk-allocation clause expressly accepted by the User.
The User undertakes to hold harmless and indemnify the Provider — as well as its collaborators, suppliers and partners — against any claim, demand, action, loss, damage, cost or expense (including legal fees) brought by third parties and arising from: (a) the User's use of the Service in breach of these Terms; (b) the use the User makes of the content generated during the reading, in particular in the event of its disclosure, republication or use for purposes other than personal ones; (c) the User's infringement of third-party rights; (d) false declarations made by the User when accepting the Terms (in particular regarding age and legal capacity).
The User expressly acknowledges and accepts that the experimental, probabilistic and purely entertainment-oriented nature of the Service entails a structural margin of error and that the only way to avoid any undesired consequence is not to use the Service for purposes other than pure entertainment.
The User expressly undertakes not to use the Service and the content it generates to:
When using voice mode, the User undertakes to:
The Service is in no way a substitute for a doctor, psychologist, lawyer, accountant, financial adviser, priest or any other professional. Users who find themselves in a state of vulnerability are strongly urged to end the session immediately and to seek help from the appropriate professionals.
The name "Dalla Maga", the logo, the website design, the visual identity, the names and characters of the Sibyls, the card illustrations, the source code, the descriptive texts and all original content of the Service are the exclusive property of Akula Dev Team or licensed to the Provider. They are protected under Italian and European legislation on copyright (Italian Law 633/1941, as amended), trade marks (Italian Legislative Decree 30/2005 — the Italian Industrial Property Code) and unfair competition (Article 2598 of the Italian Civil Code).
The User is not authorised to reproduce, distribute, modify, decompile, reverse engineer, publicly display, communicate to the public, commercialise, sub-license, transfer or exploit for commercial purposes any part of the Service or of its original content without the Provider's prior written consent.
The text and voice content generated by the artificial intelligence during the User's personal session may be used by the User for strictly personal, non-commercial use. The publication, dissemination, republication, aggregation, use for the training of other AI models and commercialisation of such content without the Provider's prior written consent are expressly prohibited.
The User undertakes not to use the Service:
The Provider reserves the right to suspend access to the Service, temporarily or permanently and at its sole discretion, for Users who:
Suspension, in whatever form imposed, does not give rise to any right to a refund of remaining credit or of any other sums paid, unless the Provider decides otherwise at its own discretion and on a voluntary basis.
The Provider reserves the right to amend these Terms at any time, in order to comply with regulatory requirements, to reflect the evolution of the Service or for internal organisational reasons. Amendments will be published on this page, indicating the date of entry into force and the new version of the document.
In the event of substantial changes — meaning those that significantly affect the User's rights — Users who have provided an email address will be informed at least 15 days before the changes take effect. Continued use of the Service after the publication of an amended version constitutes acceptance of the new conditions.
Users who do not wish to accept the changes must stop using the Service. In the event of unused remaining credit and of substantial unfavourable changes, the User may request a refund of that credit within 14 days of the notification.
These Terms are governed by Italian law. Any dispute arising from the interpretation, performance or termination of these Terms shall fall within the exclusive jurisdiction of the consumer's court ("Foro del consumatore") provided for by Article 33(2)(u) of Italian Legislative Decree 206/2005 (the Italian Consumer Code), determined on the basis of the residence or domicile of the consumer User at the time of purchase.
For Users acting outside their trade, business or profession, the mandatory provisions of the law of their habitual residence remain applicable in any event.
The Service is also offered to consumers resident in other Member States of the European Union, in particular France and Germany. Pursuant to Article 6 of Regulation (EC) No 593/2008 ("Rome I"), the choice of Italian law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence. Pursuant to Regulation (EU) No 1215/2012 ("Brussels I-bis"), the consumer may also bring proceedings before the courts of their own State of residence.
For consumers resident in Germany: pursuant to Sections 36-37 of the Verbraucherstreitbeilegungsgesetz (VSBG — the German Act on Alternative Dispute Resolution in Consumer Matters), the Provider declares that it is neither obliged nor willing to participate in dispute resolution proceedings before a consumer conciliation body, without prejudice to the European ODR platform referred to below.
For consumers resident in France: the mandatory protections of the Code de la consommation (the French Consumer Code) remain unaffected, including the rules on the right of withdrawal ("droit de rétractation") for digital content (Article L221-28, 13°), which correspond to those referred to in Section 6 of these Terms.
Before bringing the matter before the courts, the User is invited to contact the Provider at [email protected] to seek an amicable, good-faith solution. The European Commission's ODR platform for the online resolution of consumer disputes is also available: ec.europa.eu/consumers/odr.
Any nullity, unlawfulness or ineffectiveness of one or more clauses of these Terms shall not affect the validity and effectiveness of the remaining clauses, which shall remain fully operative. Void clauses shall be replaced, where possible, by statutory provisions achieving their economic purpose.